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Next Percent Privacy Policy

This Privacy Policy describes how Next Percent (a trading name of Ultra Rock Pty Ltd) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Personal Information

We Collect When you visit our site or make a purchase, we collect specific details necessary to process your order and improve your shopping experience. This includes:

  • Order Information: Your name, billing address, shipping address, email address, and phone number.

  • Payment Information: We use secure, third-party payment processors. We do not directly store your credit card numbers on our servers.

  • Device & Browsing Data: We automatically collect standard information about your device, web browser, IP address, and how you interact with our website using cookies and similar technologies.

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2. How We Use Your Information

We use the collected information strictly to operate our business and provide you with premium service. Your data is used to:

  • Fulfill and dispatch your orders (including securely passing your delivery details to our logistics partners, such as Australia Post).

  • Communicate with you regarding order confirmations, tracking updates, warranty claims, or customer support inquiries.

  • Screen our orders for potential risk or fraud.

  • Send you promotional emails or marketing materials about new products or offers, provided you have opted in to receive them (you can unsubscribe at any time).

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3. Sharing Your Personal Information

We only share your Personal Information with trusted third parties to help us use your data as described above. For example:

  • We share your shipping details with Australia Post to facilitate the delivery of your orders.

  • We use an e-commerce platform to power our online store, which securely processes your data.

  • We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena or lawful request for information, or to otherwise protect our legal rights.

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4. Data Retention

When you place an order through our website, we will maintain your Order Information for our business records. We are required to keep certain transaction details for tax and accounting purposes.

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5. Your Rights

If you are a resident of Australia or New Zealand, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

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6. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our business practices or for other operational, legal, or regulatory reasons.

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7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@nextpercent.com.au

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